Returns & Refunds Policy

At CG Corporate, we take pride in offering luxury gifts that are beautifully packaged and delivered with care. Due to the nature of our products—many of which are perishable or consumable—we are unable to accept returns unless an item is damaged or faulty.

 

Non-Returnable Items

Under UK consumer law, we are not obliged to accept returns on perishable or personalised items, including:

• Champagne, wine, and other consumables
• Items with custom labels or engraving
• Gift sets that include food or drink

This policy is in line with The Consumer Contracts Regulations 2013, which exclude perishable and personalised goods from the standard 14-day return period.

 

Damaged or Faulty Items

If your order arrives damaged or you receive the wrong item, please contact our team within 48 hours of delivery. We will arrange a replacement or refund as appropriate.

Please provide the following when contacting us:

• Your order number
• A photo of the damaged item and packaging
• A brief description of the issue

 

How to Contact Us

Email: corporate@champagneandgifts.co.uk

Phone: 0203 893 4746

We’re here to help and aim to resolve all issues promptly.